Refund Policy

Thank you for choosing Organics.lk for your fresh organic produce. We prioritize your satisfaction and aim to provide the best service possible. Please read our refund policy carefully, as it reflects our commitment to delivering high-quality, perishable products.

Due to the perishable nature of our products, we do not accept returns. Once an order has been delivered, it cannot be returned or exchanged.

Refunds

While we do not offer returns, your satisfaction is important to us. If you encounter any issues with your order, such as receiving damaged or spoiled items, please contact us immediately upon receipt. We will assess the situation and may offer a replacement or refund at our discretion to your original method of payment.

Non-Returnable Items

All products sold on Organics.lk are perishable and therefore non-returnable and non-refundable, except in cases where the product is damaged or defective upon arrival.

Not Consumable Items

If you receive products that are not consumable, please contact us within 24 hours of delivery. We will work with you to resolve the issue, which may include offering a replacement or a refund, depending on the circumstances and product availability.

Contact Us

If you have any questions or concerns about your order or our refund policy, please reach out to our customer support team. We are here to ensure that your experience with Organics.lk is positive and satisfactory. We appreciate your understanding and thank you for supporting local organic farming with Organics.lk.
Forest Garden Organics (Pvt) Ltd
Location:
Forest Garden Organics
Yatihelapalla Estate
Rambukkana.
Phone: +94 777765873
Email: [email protected]